Privacy Policy - 1. We NEVER share your details with any third party so you will never get spam etc. as a result of the information you provide us......
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Security Policy - Security is always a fraught subject when it comes to the internet. However, we approach it using current best practice and listed below are a few of the things we do to ensure the evil forces out there don't get access to any information you provide......
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Postage - Postage is based on weight and the best way to find out what you would be charged is to add items to a shopping basket - postage is always displayed in the basket summary and is updated every time you add a new item so there are never any surprises......
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Returns Policy - We pride ourselves on only selecting quality products, providing you with detailed descriptions and photographs so you can see what you are buying and making sure everything we send out is properly packaged to protect it, so we virtually never get customers asking to return something......
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General Disclaimer - We can offer no warranties or guarantees with regard to the theraputic, metaphysical or magical properties of any product we sell. As far as we are aware, there is no formal scientific proof to substantiate that crystals, talisman, amulets, charms, magical spells, Tarot cards, Runes.....
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Crystal Sizes - Gemstones are natural material, and so it is impossible to get any uniformity of size and shape. We do however, grade them into size ranges, and we do our very best to categorise each and every gemstone individually according to the following guidelines:.....
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Acceptable Use Policy - The content in our Forums is provided largely by our users with as little interference from us as possible. We do our best to ensure the service is not abused by deleting inappropriate posts when we find them but it is inevitable that occasionally some things may slip through the net......
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Credit Card Safety - Our backend systems integrate seamlessly with the very well respected Payment Service Provider Protx who employ rigorous levels of physical and internet security as well a various anti-fraud devices to keep your information very safe......
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Delivery - Once the Order is in the postal system we lose control of it. We always maintain certificates of posting so we can demonstrate to the postal services that we did our bit and to be fair, the Royal Mail is very good when you consider the job they have to do - very few packages actually go astray......
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Delivery outside the UK - We have the capability to ship anywhere in the world although not every country appears on our shipping list. If you don't see your country and you want to place an order, just drop us a line and we can add it very easily. Shipping Times:.....
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3D Secure - The Major card schemes have set out to tackle online Card Fraud and have introduced something akin to Chip and Pin for use by online merchants like us. Eventually all affiliated card issuers (there are thousands of them world-wide) will be enforcing one or the other of these schemes and since we always want the best possible security for our customers, we've introduced the service on our site already......
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Site Terms of Use - We do our very best to ensure the site is free from errors and that facilities which require it (such as the purchasing process), are as secure as we can possibly make them.....
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Copyright - The act of creation itself is all that is required to vest the creator (or often their employer) with the copyright in a piece of artistic or literary work (that covers many things - including, but not limited to; images, text, sound recordings, video, software). Contrary to the belief of some, the originator does not need to register anything to own the copyright in their work, neither do they need to display a copyright statement .....
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WHOLESALE - If you would like to stock our products in your own business, we have a separate site specifically for bona fide traders......
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CARBON NEUTRAL WEBSITE - We chose our server hosts very carefully. Not only are they one of the very few, highly secure, Payment Card Industry (PCI) certified data centres we have ever found, they have become the very first UK hosting business in the UK to achieve certification against the British Standards Institutions PAS 2060 Standard for Carbon Neutrality......
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