Nothing in these conditions affects your statutory rights as a consumer.
We endeavour to keep our descriptions of the products we sell as accurate as we possibly can and support them where ever practical with detail photography. By doing this, you can see exactly what you are buying and are able to judge quality for yourself so we hope therefore you can buy with more confidence.
Many of the products we sell are of a natural origin and so, sizes, colour, markings and shape may vary from the examples given on the website (particularly with items such as crystal based products where markings vary enormously from item to item - each is unique). However, we aim to be as consistent as we can in how we describe and represent them.
You should also be aware that not all computer systems used for browsing the internet are of the same standard and can be setup differently. In particular video monitors can render colours differently from that of the original photography. Where we think it necessary we include colour as part of our product description but if you are in any doubt, please call us, we are happy to answer your questions.
All prices shown on the site are subject to packaging and shipping charges which (which we keep to the absolute minimum). These vary according to the weight of order.
All prices are shown and will be charged in GB Pounds Sterling. The currency exchange rate for overseas customers will be that which is in force at their credit card issuing bank at the time of the transaction and we have absolutely no control over this.
All purchased products are itemised on the order for your review and agreement prior to final order submission and the same items are shown to the same level of detail on all subsequently printed copies of the Order and on the Invoice we enclose when the Order is despatched.
Each Order has a unique identification number and each line item has a unique product code, a brief descriptive title, shows the quantity ordered and also gives a total value for each order line.
The Order, subsequent email confirmation and Invoice all show the total value of all items ordered, the postage charge and the total order value which will be charged to your Credit Card.
Postage and Packaging
We keep post and packaging charges to the absolute minimum aiming only to cover our costs. The postage you are charged is as shown at the time the order is confirmed at the on-line checkout or as otherwise agreed with you for a telephone order.
Postage is shown on all copies of the Order you print and also on the Invoice which is included when your order is shipped.
NB: We reserve the right to change shipping methods for an equivalent or better service at our discretion, should the need arises.
Note Also: We do not accept orders from, or despatch orders to Post Office Box or BFPO addresses.
Where ever possible, we try to ship orders within 1 working day. If you order before mid-day any working day (Monday - Friday) we usually ship the same day.
All shipping times are approximate since we have no control over the package once it has left us. Please note also, that delivery times are only estimates and are measured from when we ship, not from when the Order is placed. We do not ship at weekends or during UK Public Holidays so there can be
backlogs to clear after such periods - this can occasionally delay
shipping a little. All orders are despatched on a strictly first in first out
principle, so if you have an urgent order, we suggest you call us for
advice to ensure we can meet your expectations.
Although first class post is usually next working day, it can take longer and can be affected by the remoteness of your location.
Customer Shipping Instructions
If we are instructed by the Customer to include on the order packaging, specific instructions for the delivery agent (such as the location of a safe place to deposit the package if no-one is available at the delivery address to accept it when it arrives), then we will endeavour to follow those instructions if possible but the Customer shall agree to hold us blameless in the event that the package subsequently fails to arrive and agrees that we shall not be liable for any loss.
If there are any access restrictions (e.g. flats, halls of residence etc.) which may prevent the shipping agent making the delivery, the customer is solely responsible for ensuring the necessary arrangements have been made to give unimpeded access for the delivery and for the package to be signed for where appropriate.
The customer must also make us aware of any access restriction by adding a note on their order in the box provided for that purpose.
All prices shown are inclusive of Value Added Tax (VAT) where it is applicable. The VAT is added at the governing rate applicable at the time of purchase (currently 20.0% on most items).
Your Credit Card is only billed once your order is confirmed and is assembled ready for despatch. Our website will not normally allow you to order items which are out of stock, however, if a situation arises where an items is subsequently found to be out of stock or fails to meet our quality standards, you will always be contacted and given the option to cancel, substitute or otherwise adjust the Order to suit you.
Cheques & Postal Orders
We are an on-line business and so the normal means of payment is by Credit Card through our secure payment service. However, for the convenience of our customers we also accept payment in the form of Cheques or Postal Orders (in GB Pounds only). We have a minimum order value for this method of payment because of the additional processing that is involved.
PLEASE NOTE: Cheques and Postal Orders must be made Payable to CometX Limited and Crossed "A/C Payee Only". We must receive your Cheque or Postal Order within 4 working days or your Order may be cancelled to release the stock for other customers.
When Goods Arrive
We inspect everything before shipment and package all items carefully to ensure they don't get damaged in transit. So, when your goods arrive, you should inspect the package for any signs of external damage and ensure that if there is any, it is reported to the carrier at the time of receipt, in writing. This can simply be done by annotating the signature sheet with the words 'Package Damaged' or similar. Failure to do this may affect your ability to subsequently claim that goods were damaged in transit as the carrier may refute the claim.
If goods are found to be damaged, you must keep all of the original packaging for inspection by us, or the carrier. Once we decide what action is required to resolve the problem we will tell you that you can dispose of the packaging.
If replacements are required, you, the customer are responsible for returning the damaged items to us and we will refund your reasonable postal charges - Goods should not be sent back using Royal Mail Special Delivery which would result in unreasonably high return costs. Once the damaged items are received, replacements will be despatched or refunds given as agreed with you.
It is very rare that a customer needs to send something back. However, if your received goods are not as we described them on our website or you think they are not fit for the purpose for which they were sold, then we will accept them back for a refund or exchange within 7 days of receipt. The only proviso is that the returned goods must be in exactly the same condition we sent them to you, unopened, unused, undamaged and with any seals or shrink wrap still intact.
We regret that because of the Health and Hygiene regulations we cannot accept the return of earrings or body jewellery.
We also advise you to send any items we have agreed to accept back, very well packaged to prevent damage and for your own protection use a recorded delivery method (so we sign for their receipt). We cannot accept liability for goods you send back which are not received or are damaged in transit.
Occasionally the carrier or mail service is unable to deliver because there is no-one at the delivery address to accept the package. Under these circumstances the delivery service will normally leave a card to indicate the attempted delivery and may even try again the next day. After that the package gets returned to the depot and you must arrange collection yourself. If after the allowed time (normally 4 weeks with the Royal Mail, but less with carrier services) you have not collected the package, it gets returned to us.
Once this happens you can have the package re-shipped by paying the shipping charge again, or you may opt to cancel the order. If you cancel the order, there is a 20% re-stocking fee charged to cover our costs. No postal charges will be refunded, however, the balance of the returned order will be refunded within 30 days.
All orders are independently picked, checked and inspected to ensure we don't miss anything. So in the very unlikely event that you find something is missing from your order, you must notify us within two days of receipt. You should do this through our Enquiry system on the site so there is a formal record of your notification. We will only deal with shortages notified after that period at our discretion.
The customer must notify us by telephone or through the on-line enquiry system on our website if their order has not arrived by 7 days after the expected delivery date even though orders may occasionally be delayed beyond that time by the Royal Mail or other carrier service.
Orders From Outside the United Kingdom
As part of our fraud prevention strategy, we will only send international orders to the cardholders address.
We accept no liability for international orders once they have been despatched, so we advise international customers to use a 'trackable' shipping option which ensures their consignment is tracked through to delivery and gets signed for. There is always a proof of posting on international orders.
Orders which we are requested to ship outside the UK may be subject to import duty and or local taxation charges in the receiving country (every country has different rules). The Customer is solely responsible for ascertaining if such charges apply and is responsible for their settlement with local authorities as necessary. We as the vendor do not accept liability for any such charges whatsoever.
Limit of Liability
Although the products sold on PaganDreams.co.uk would be considered harmless by most people, we have no control over what you do with them or how you use them once you receive them. We therefore hereby specifically disclaim all liability for any loss, damage, injury or other negative consequence in whatever form, howsoever caused, which arises from the use (or indirect use) of any product advertised on, or supplied via the PaganDreams.co.uk website. Furthermore, no guarantee can be, nor is given, with regard to any spiritual or metaphysical qualities for any of the products we supply.
This disclaimer applies without exception to all of the following: PaganDreams.co.uk , its parent company CometX Limited (the vendor), their respective Employees, Directors, Agents and Advisors. Under no circumstances will the vendor or any of its Representatives Employees, Directors, Agents or Advisors, be liable for anything more than the cost of the items purchased. It is the purchasers sole responsibility to use the products safely, sensibly and as they judge appropriate for their particular circumstances. You are also hereby advised to take full account of any warnings or guidance on usage which is given either on the website or in any manufacturers instructions supplied with your purchase.
While we aim to select and supply good quality products, we offer no warranty of fitness for a particular purpose or durability. It is the customers sole responsibility to determine if a product will satisfy their particular needs.
Errors and Omissions
We try very hard to keep our site as up to date as possible and describe everything accurately. However, we are only human and may occasionally make a mistake. Therefore we reserve the right to change details of products, prices and shipping costs as we see fit, withdraw items from sale without warning and cancel a sale if we discover we have made an error - you will never be charged anything if this happens.
All relevant terms and conditions, policies and notices shall be governed by and interpreted in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with orders placed on or use of this website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
1. Some items we sell, such as crystals are small and very attractive and so should be kept out of the reach of children. Also, as advised on our website, in most instances, aromatherapy essential oils should be never be used neat but rather, should be diluted with an appropriate carrier oil before application to the skin.
2. There is also useful guidance and information to be found on our website for the safe use of oil burners and other items. This should be taken into account along with any commonsense safety precautions you would normally observe.
3. Athames and other bladed items can obviously be dangerous so please be very careful when using them in your rituals. It is perfectly legal to own and used athames but you must NEVER carry any bladed items in a public place without a very good and plausible reason (so for example, it would be unreasonable to take one with you when you go shopping). We are not legal experts so it would be in your own interest to at least familiarise yourself with knife law - In our opinion this is very sensible legislation which is aimed at criminals and yobs - It is not intended to prevent you from pursuing your religious beliefs.
4. HERBS - All herbs we sell are for ritual / spellcraft use only. They are not sold for any form of medicinal purpose and even though some of the herbs are well known culinary varieties you cannot assume they are of a culinary grade and so should not, under any circumstances, be ingested in any form or by any means.
Under the 1968 Medicines Act we are forbidden to offer any advice on the medicinal use of herbs or herbal preparations and we hereby disclaim any liability for damage or harm to you or any third party who may be affected by your actions, howsoever caused, arising out of the use or misuse of any of the herbs or powders you buy from us.
By purchasing from this website you are agreeing to be bound by these conditions of sale and acknowledging that you have read and understood these warnings. If you are in any doubt about anything we are more than happy to answer any questions you may have.
IMPORTANT: IF YOUR ORDER CONTAINS AN ATHAME OR OTHER BLADED ITEM YOU MUST BE OVER 18 TO COMPLETE THE PURCHASE ON THIS SITE. BY CONTINUING WITH SUCH AN ORDER YOU ARE CONFIRMING YOU MEET THIS CONDITION.