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Policy and Standards Articles

Here you will find all the information you need about our policy regarding various things such as security, privacy, site usage, postage, returns etc.

Privacy Policy 1. We NEVER share your details with any third party so you will never get spam etc. as a result of the information you provide us......
Security Policy Security is always a fraught subject when it comes to the internet. However, we approach it using current best practice and listed below are a few of the things we do to ensure the evil forces out there don't get access to any information you provide......
Postage Postage is based on weight and the best way to find out what you would be charged is to add items to a shopping basket - postage is always displayed in the basket summary and is updated every time you add a new item so there are never any surprises......
Returns Policy We pride ourselves on only selecting quality products, providing you with detailed descriptions and photographs so you can see what you are buying and making sure everything we send out is properly packaged to protect it, so we virtually never get customers asking to return something......
General Disclaimer We can offer no warranties or guarantees with regard to the theraputic, metaphysical or magical properties of any product we sell. As far as we are aware, there is no formal scientific proof to substantiate that crystals, talisman, amulets, charms, magical spells, Tarot cards, Runes.....
Crystal Sizes Gemstones are natural material, and so it is impossible to get any uniformity of size and shape. We do however, grade them into size ranges, and we do our very best to categorise each and every gemstone individually according to the following guidelines:.....
Acceptable Use Policy The content in our Forums is provided largely by our users with as little interference from us as possible. We do our best to ensure the service is not abused by deleting inappropriate posts when we find them but it is inevitable that occasionally some things may slip through the net......
Credit Card Safety Our backend systems integrate seamlessly with the very well respected Payment Service Provider Protx who employ rigorous levels of physical and internet security as well a various anti-fraud devices to keep your information very safe......
Delivery Once the Order is in the postal system we lose control of it. We always maintain certificates of posting so we can demonstrate to the postal services that we did our bit and to be fair, the Royal Mail is very good when you consider the job they have to do - very few packages actually go astray......
Delivery outside the UK We have the capability to ship anywhere in the world although not every country appears on our shipping list. If you don't see your country and you want to place an order, just drop us a line and we can add it very easily. Shipping Times:.....
3D Secure The Major card schemes have set out to tackle online Card Fraud and have introduced something akin to Chip and Pin for use by online merchants like us. Eventually all affiliated card issuers (there are thousands of them world-wide) will be enforcing one or the other of these schemes and since we always want the best possible security for our customers, we've introduced the service on our site already......
Site Terms of Use We do our very best to ensure the site is free from errors and that facilities which require it (such as the purchasing process), are as secure as we can possibly make them.....
Copyright The act of creation itself is all that is required to vest the creator (or often their employer) with the copyright in a piece of artistic or literary work (that covers many things - including, but not limited to; images, text, sound recordings, video, software). Contrary to the belief of some, the originator does not need to register anything to own the copyright in their work, neither do they need to display a copyright statement .....
Safe Shopping We have taken every precaution possible to ensure your shopping experience with us is both pleasant and safe. Our websites are hosted on our own dedicated servers which are located in a very secure, purpose designed data center which is manned around the clock 365 days a year......
Cookies Policy Like most other websites we use cookies to give you the best possible experience while browsing and shopping. Cookies are small text tokens stored by your browser to aid the smooth operation of our site. They contain no personal information whatsoever......
Why Shop With Us? Some Vendors can be downright misleading in how they deal with their customers. For example by advertising tens of thousands of products but stocking very few......
Customer Service We've been in business a long time and the provision of great Customer Service is a founding principle by which we operate. Great Customer Service doesn't happen by accident......

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Age: 28.6 days (96.7%)
State: New
Next New: 28 Mar - 2:58 AM
Next Full: 11 Apr - 6:09 AM

A S - 15/06/2016
Thank you for the two fairy clocks which arrived today. They were beautifully packed and the delivery time was spot on. I will definitely be ordering items again.
M - 31/03/2015
Thank you for the lovely mugs, they arrived quickly. Very happy with product!
L M - 13/03/2015
Wow our two incense burners arrived this morning and they are fabulous, much nicer than the photos (large patterned), we are thrilled with them. One is for us and the other is an initiation gift for someone next week. Thanks so much for sending them so quick - they arrived the next day! Great service, great product. There seems to be a national shortage of decent large burners at the moment, none on ebay, none on Amazon or anywhere. Your shop was the only one who stocked them. Many thanks
R J - 03/03/2015
Hi, I just wanted to say thank you for my gorgeous pendant that has just been delivered. I only ordered it yesterday and for it to arrive today is fantastic. I will certainly be using your site again and will recommend it to my Pagan friends. With every good wish & Bright Blessings,
K H - 20/02/2015
Great products and great service. Think postage for some things a little high but that's the postal service these days. Lovely website. Thanks. Bright blessings to all.
W M - 19/02/2015
I wanted to drop by and say how impressed I was by your service. I placed an order yesterday morning and it arrived before midday today! Fabulous service. Everything was safely packaged and exactly what I paid for. I shall be shopping here often in the future. Thank you.
C P - 21/09/2014
just like to say, brilliant website huge range of great products at a good price. will be defitnitly be buying from this website again. many thanks.
R A - 20/09/2014
Love this website. Provides me with everything I need. Thank you.
Mr & Mrs S - 18/09/2014
Just sending a quick message for a faultless service with our order , Many thanks
T K - 18/09/2014
Perfekt for me

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